WHO PICKS MY PRODUCE?

Your produce is picked by our staff of personal shoppers. They are regularly trained staff to ensure the highest quality selection.

CAN I MAKE CHANGES TO A SUBMITTED ORDER?

Yes, however, at this time, orders cannot be edited online. You will need to contact our Curbside Pickup team to make changes to your order. Changes must be made no later than two hours prior to the beginning of your scheduled pickup window. Please note that changing your pickup date may affect prices and promotions.

IS THERE A MINIMUM ORDER AMOUNT?

No, there is not a minimum order amount.

WHY DOES MY ORDER CONFIRMATION SAY THAT PRICES ARE ESTIMATES ONLY?

The prices quoted at the time of your online order are estimated prices only. The actual order value cannot be determined until the time of pickup because of variations in product weights (e.g. variable weight items such as produce), available prices/promotions between the date you submit your order and the date/time your order is filled, substitutions, taxes, and item availability.

HOW DO YOU KEEP MY GROCERIES FRESH?

Your order is picked and items are maintained at the correct temperature until you arrive to ensure your perishable items arrive in the best possible condition.

CAN I FIND ALL THE PRODUCTS ONLINE THAT I BUY IN THE STORE?

At present, we do not have all the items in our store on the site. However, if you do not find something on the site that you know is in store you may add it to special requests and the end of checkout.

HOW DO I PAY FOR MY ORDER?

We accept Visa, MasterCard, American Express, Discover cards and Janssen’s charge accounts. Cash and personal checks are currently not accepted.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

Occasionally, we may run out of an item. At checkout we ask you if you would like us to attempt to substitute a similar item. If you are dissatisfied with an item or if an item is missing from your order, you have 24 hours to notify Curbside Pickup for a correct substitution or credit.

IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?

Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.

DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?

Not at this time, but our website is designed to work well on mobile-sized screens.

CAN I RETURN UNSATISFACTORY OR UNWANTED ITEMS?

If you are dissatisfied with an item, Depending on Current Regulations; you can return the items directly to our store using the original receipt. Note that, depending on current store policies regarding the item returned and the date of purchase, we may only issue store credit in refund rather than issue a cash refund to your credit card. Also note that convenience fees are not refundable.

WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?

We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Curbside Pickup team and we'll do our best to make it right.

CAN I GET CURBSIDE PICKUP THE SAME DAY?

Yes, we have same-day service with as little as two-hour notice. However, slots are filled on a first-come-first-served basis, so at peak periods two-hour and/or same-day pickup may not be available.

HOW MUCH IS THE CONVENIENCE FEE?

The convenience fee is $5 per order. We have waived this fee during the height of the pandemic, but must charge this fee in order to continue our curbside pickup service.

FAQs

Got questions? We've got answers

Who Picks My Produce?

Can I Make Changes To A Submitted Order?

Is There A Minimum Order Amount?

Why Does My Order Confirmation Say That Prices Are Estimates Only?

How Do You Keep My Groceries Fresh?

Can I Find All The Products Online That I Buy In The Store?

How Do I Pay For My Order?

What Happens If An Item Is Out Of Stock?

Is My Personal Information Kept Confidential?

Do You Have A Smartphone App For Shopping On The Go?

Can I Return Unsatisfactory Or Unwanted Items?

What Should I Do If I Have Another Issue?

Can I Get Curbside Pickup The Same Day?

How Much Is The Convenience Fee?

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